I’ve worked with a lot of SMBs over the last 15+ years. Many of them have grown from $2M to $5M to $10M+, but growth alone doesn’t guarantee success.
- Same turnover — around $10 million.
- Different industry (but that wasn’t the issue).
- Both were technically excellent and in demand.
- But only one is still trading today.
- Sales were strong.
- Work was flowing.
- The team was growing.
- Paid for long-term assets using short-term cash.
- They ignored early warning signs.
- Took out debt they couldn’t service with existing turnover.
- Ignored IRD obligations.
- Accounts receivable dragged out to 60+ days.
- Pricing and margin weren’t reviewed properly.
- Back-costing of work wasn’t being done.
- Took too much cash out of the business personally.
- Stopped chasing new sales.
- Ignored advisor warnings and missed Advisory Board meetings.
- Cash reserves dried up.
- Loan repayments hit while customers were still dragging their heels.
- They were left scrambling to cover debt with working capital.
Business 2 looked the same from the outside — strong growth, good people, busy team. But behind the scenes, they treated cash differently. They treated it like strategy.
- Tracked cash flow weekly — with a forecast updated every Friday.
- Used Spotlight reporting — produced monthly by their accountant.
- Matched asset purchases with debt — no big capex out of day-to-day cash.
- Followed up debtors weekly — and knew who owed what.
- Set aside GST and tax monthly — like a non-negotiable bill.
- Had an Advisory Board — and made time to listen to advice.
- They made bold decisions with confidence.
- They slept better at night.
- They stayed in control of the business — not the other way around.
- Business 1 is no longer trading.
- Business 2 is solvent, growing, and navigating recession conditions with confidence.
It’s a leadership responsibility. The biggest difference wasn’t luck. It wasn’t industry. It wasn’t the accounting software. It was discipline.
- Forecasting.
- Making cash visible.
- Planning purchases.
- Taking advice.
- Following through.
If you’re leading a business and growth is starting to feel risky, not rewarding — you’re not alone. This story plays out again and again across NZ SMBs. The businesses that survive are the ones who take cash flow seriously, long before the pressure shows up.
If that’s a conversation worth having in your business — I’d be happy to help. Details below ...