We looked at the framework John from PlanA Consulting utilises to assess clients' business condition before developing 12-month strategies and 90-day sprints, and implementation of this planning. We also looked at a short case study of one of PlanA's clients. You can read part one here: www.bit.ly/mpt-cupolex
In this second instalment, we're going to look at another PlanA Consulting client and how John has worked closely with the owner to assess, plan, and ultimately deliver the results they're after.
Boyce Podiatry is a highly reputed foot care clinic with two locations in Hawke's Bay. They’ve built a strong reputation for providing exceptional service in both general and sports podiatry, and aim to take clients from 'better to best'.
The key areas of focus during the assessment phase revealed the need for a much better understanding of the financials including the ability to 'balance the books' consistently. Also identified was the need for a review of existing staff members and better engagement from the team in general, along with improved role identification to define who does what.
Another interesting outcome from this assessment was the owner's 'guilty feelings' related to not doing enough. A common issue business owner's raise, John was able to begin addressing this by assisting in developing a better work-life balance for the owner while achieving business goals, meeting growth targets, and looking toward sustainable scalability in the future.
Lynley Boyce – Owner / Operator – Boyce Podiatry
Resulting from the assessment phase, the actions required for Boyce Podiatry to implement their 12-month strategy required attention to the following core areas of business.
Lynley Boyce – Owner / Operator – Boyce Podiatry
Resulting from the assessment phase and as part of their 12-month strategy, the actions required for Boyce Podiatry to implement the 90-day sprint required focus on:
In a few weeks we'll publish the third instalment in this series. This will focus on a third PlanA Consulting client by looking at where their operational fitness was prior to teaming up with John before looking at the work that was carried out to formulate a 12-month strategy, 90-day sprint, and the components for implementation that were put into action.
Lynley Boyce – Owner / Operator – Boyce Podiatry
