PlanA Consulting clients Business 1 and 2 address their staff with annual workshops to ascertain their staff’s perspectives with regards to:
Due to their size, Business 1 conducts these workshops with senior leadership. With Business 2, they run their workshops with the entire team. Hutch helps plan / structure the workshops, and facilitates the running of them.
In addition, Business 1 also uses a process whereby staff can provide feedback year-round and both businesses have very good performance appraisal systems.
Business 1 also approached and spoke to key stakeholders and customers to ascertain their views. Business 2 uses an internal net promoter score to record customer feedback.
These workshops are important, because it allows people from across the business to have their voice heard. It also means that they have better buy in when the business plans for the year are rolled out